A booking becomes final after the hotel confirms availability and receives the requested payment.
Cancellation and refunds
All paid bookings are firm, non-cancellable and non-refundable.
If the guest cancels, changes the stay or fails to arrive, the full amount paid remains due to the hotel. No refund or credit will be issued.
No right of withdrawal
Under Article L221-28 of the French Consumer Code, the 14-day right of withdrawal does not apply to accommodation provided on a specified date or during a specified period.
Cancellation by the hotel
If the hotel cannot provide the booked service, the amount received for that booking will be refunded.
Acceptance
Payment constitutes acceptance of these terms.